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Who should be making commitments in the sales process?

by Bob Urichuck

Are you in sales? If so, are you the one making commitments or is it the buyer?

Who should be making commitments in the sales process?

If you already follow a sales process you may know the right answer to this question. Or you may be very surprised—without commitments and a sales process, you are not in control. In fact, you’re very much out of control.

Traditional sales techniques make most salespeople think they are the ones responsible for making commitments, and so that would then allow them to be in control of the sales process. And yet they continue to get rejected or put off.

When salespeople are constantly delayed or rejected by their buyers, it becomes obvious that these buyers are in control of the sales process. The simple reason for this is that the prospects follow a proven buyer’s (sales) process. This particular buyer’s (sales) process puts them in control of salespeople, and the worst part is most salespeople don’t even realize it.

Salespeople have forgotten that their job is to prospect, qualify and obtain commitment from buyers. If the buyer is not qualified, then it is the responsibility of the salesperson to reject the buyer while maintaining a relationship for referrals or future business. And if the buyer is qualified, it is also the salesperson’s responsibility to obtain commitment from the buyers on the next steps in order to obtain a clear future.

Let’s face it—there are only four positive outcomes to a buyer encounter:

Yes, they buy.
No, they are not qualified and do not buy.
A clear future—you have commitment from the buyer on the next step.
A lesson learned—you fail to get any of the three above outcomes.
So, let’s look at a clear future. Traditional sales techniques had salespeople committing to following up, to providing details, and the list goes on and on. The more you commit to the buyer, the more you put them into control. You are their servant. Is that what you want?

Sales professionals who follow a proven sales process know how and when to engage the buyer into making commitments. If the buyer makes a commitment, it puts you in control of the sales process and allows you to empower the buyer to buy.

Let’s understand commitment and the way it works. When you make a commitment, you own that commitment and must respect it. If not, you are not trustworthy. The same applies to buyers. If you get their commitment, you get a clear future and you know exactly where you stand—you are in control. If the buyer gets a commitment from you, they get a clear future and you have no idea where you stand— you are out of control, wasting time and going for a hope-I-get-a-sale.

There are a number of ways to engage and empower buyers into commitment. The key is in the way you ask the question that will empower the buyer with the reply you want to hear, so that in the end it is their answer, one that they own and are committed to.

Bob Urichuck is an internationally renowned Velocity Selling Specialist, the creator of the ‘Buyer Focused” Velocity Selling System and a virtual sales training platform, VelocitySelling.com. With some fifty years of sales experience, ranging from door-to-door sales to corporate high-value boardroom sales, he has accumulated a wealth of experience in selling to individuals and big corporations.

For the last twenty years, Bob has inspired, educated and empowered Fortune 500 companies and mid-sized businesses to increase the velocity of their sales and the strength of their bottom lines. Using Singapore, Dubai and Ottawa, Canada, as his ongoing hubs, he has spoken in more than 1,500 cities in over forty-five countries to audiences of up to 10,000 people.

Bob has been recognized as Consummate Speaker of the year and ranked in the top 10 of the World’s Top 30 Sales Gurus since 2008.

He is a Certified Sales Professional, Certified Master Trainer and Certified Social Entrepreneur who has adopted through Free the Children a village in Sri Lanka where he is financially responsible for the medical care and education of over 700 children who survived the deadly tsunami of 2004.

Websites: http://www.BobU.com; http://www.VelocitySelling.com; http://www.velocitysellingbook.com

Velocity Selling: How to Attract, Engage, and Empower Buyers to Buy can be purchased from Amazon, BarnesandNoble.com and through all major booksellers

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